Kent Scareground Ticket Policy

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1. Free Carer Ticket:

   • Visitors who require a full-time carer to accompany them during their visit to Kent Scareground are entitled to receive one free carer ticket that mirrors the full price of the purchased ticket.

   • To avail the free carer ticket, visitors must present valid documentation at the ticketing counter.

   • The following types of documentation are accepted as proof for the entitlement of a free carer ticket: a) Disability Living Allowance Award Letter or Attendance Allowance Award Letter, dated within the last 6 months. b) A headed letter from a GP (General Practitioner) or Consultant, dated within the last 6 months, confirming the need for a full-time carer.

   • The presented documentation will be verified by our staff, and upon confirmation, a free carer ticket will be issued.

2. Student Discount and ID Requirement:

   • Students are eligible for a discounted ticket price. To avail the student discount, valid student identification must be presented at the ticketing counter.

   • All other visitors are not required to bring ID unless purchasing a student discount ticket.

3. Refund Policy:

   • Please note that Kent Scareground does not issue refunds for ticket cancellations.

   • All ticket sales are final, and once a ticket is purchased, it cannot be refunded or exchanged for another date or event.

   • We recommend carefully reviewing the event details, dates, and ticket quantities before making a purchase.

4. Ticket Transfers:

   • While ticket cancellations are not possible, we do allow ticket transfers to another person.

   • If you are unable to attend the event, you may transfer your ticket to someone else, provided the ticket has not been used or scanned for entry.

   • The transfer of a ticket should be arranged privately between the ticket holder and the individual receiving the ticket.

   • Kent Scareground will not be responsible for facilitating or overseeing ticket transfers.

5. Ticket Delivery and Collection:

   • Tickets can be purchased online through our website or at the door of the event.

   • Online ticket purchases will be delivered via email, and the ticket holders must present either a printed copy of the ticket or display the electronic ticket on a mobile device for scanning at the event entrance.

   • Tickets purchased at the door will be issued as printed tickets, which must be presented for scanning at the event entrance.

   • Lost or stolen tickets will not be replaced, so it is essential to keep your ticket safe and secure.

6. Ticket Usage:

   • Each ticket is valid for a single entry to Kent Scareground on the specified date and time slot, as indicated on the ticket.

   • Once a ticket has been scanned and used for entry, it cannot be reused or transferred to another person.

   • Duplicate tickets will be flagged as invalid, and individuals attempting to use duplicate tickets may be denied entry.

7. Event Changes and Cancellations:

   • In the event of unforeseen circumstances, Kent Scareground reserves the right to make changes to the event schedule, attractions, or cancel the event altogether.

   • In such cases, we will make reasonable efforts to inform ticket holders in advance through the contact information provided during the ticket purchase process.

   • If an event is canceled, ticket holders will be offered the option of a refund or a credit voucher for future events, subject to our discretion and terms.

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Please note that this ticket policy is subject to change without prior notice. It is recommended to review the policy periodically or contact our customer support for any further clarifications or updates.